💋Returns 411
✨ Returns & Exchanges ✨
We ship orders every Saturday, in the order they’re received. We hustle to get your sparkle packed and shipped fast, but during holidays or unpredictable weather orders may take a little longer. We do offer local pick-up or local delivery (within 20 miles)
Current turn-around time: 7 business days.
✨ Custom Cup & Snow Globe Tumbler Policy ✨
Every cup is custom-made and uniquely glitzy — which means:
✅ All sales are final
❌ No refunds, returns, or exchanges
A naturally occurring air bubble may appear during shipping. This is normal with liquid glitter tumblers and does not qualify for a refund or exchange.
✨ Damaged Items ✨
If your cup arrives damaged, you must contact us within 1 business day of the package showing “Delivered.”
📧 Email: kissmyglitz2025@gmail.com
Include:
Your order number
Photos of the damage
Photos of the packaging if it arrived damaged
If USPS clearly caused the damage, you will need to file a claim with USPS.
If packaging arrived normal but the cup arrived damaged, a replacement may be offered. This is determined on a case-by-case basis. If a replacement is approved and available, it will be shipped at no cost to you.
✨ Lost, Stolen, or Mis-Delivered Packages ✨
Once a package is shipped, Kiss My Glitz LLC is not responsible for lost or stolen packages.
If the correct address was provided but USPS delivers to the wrong address, a claim must be filed with USPS. We cannot provide refunds for mis-delivered packages.
✨ Bubble Disclaimer ✨
During shipping, a natural bubble can form inside liquid glitter tumblers.
This is normal and does not qualify for refund or replacement.
✨ How To Start a Damage Claim ✨
1️⃣ Email kissmyglitz2025@gmail.com within 1 business day of delivery
2️⃣ Attach photos of product + packaging
3️⃣ Include your order number and details
4️⃣ We will review and contact you with next steps
Thank you for supporting Kiss My Glitz, where every sip is sparkly, sassy, and fabulous ✨💋